Exchange & Return Policy

At Rize Outfit, we want you to love every purchase. If something isn’t quite right, please review our exchange and return policy below.

1. Exchange Policy

Exchanges are accepted within 7 days of delivery.
Items must be unused, unworn, unwashed, and in their original condition, with all tags and packaging intact.
Exchanges are subject to stock availability.
Customers must contact our customer support team before sending an item back.
Size exchanges are permitted, subject to availability.

2. Return Policy

Returns are accepted within 7 days of delivery, subject to the conditions outlined in this policy.
Items must be unused, unworn, unwashed, and returned in their original condition.
Items showing signs of wear, damage, washing, or alteration will not be accepted.
Refunds, where approved, will be processed after the returned item has been received and inspected.
Shipping charges are non-refundable unless the return is due to an error on our part or a defective item.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order number and clear photos or videos of the issue.

Our team will review the issue and arrange an appropriate resolution.

4. Exchange & Return Shipping

Customers are responsible for shipping costs associated with exchanges or returns due to sizing or personal preference.
If an incorrect, damaged, or defective item is confirmed to be our responsibility, we will cover the applicable shipping costs.
Customers returning items through a courier must retain their receipt and tracking details until the return is completed.
Please do not send any item back without contacting our team first.

5. Non-Returnable Items

The following items are not eligible for exchange or return:

Items that have been worn, washed, or damaged by the customer.
Items with missing tags or original packaging, where applicable.
Custom-made, personalized, or final-sale items, unless defective or otherwise required by applicable law.

6. How to Request an Exchange or Return

To initiate an exchange or return, contact our customer support team with:

Your order number.
The item and size you wish to exchange or return.
The reason for your request.
Photos or videos, if the item is damaged or incorrect.

Our team will guide you through the next steps.

Please note: We reserve the right to decline requests that do not meet the conditions of this policy. Nothing in this policy limits any rights customers may have under applicable consumer protection laws.

Thank you for shopping with RIZE and supporting our brand!